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Life and Health Customer Approval Surveyed
02/19/2010
The American Customer Satisfaction Index says its quarterly survey found life insurers scored 79 on its satisfaction scale in 2009, up 1 point over its 2008 score but lagging p&c companies, which averaged a score of 80 in 2009. On the left side, Northwestern Mutual Life Insurance improved 3 points to 81; New York Life Insurance jumped 3 points to 80; MetLife dropped 1 point to 77, and Prudential Financial dropped 2 points to 77. All other life insurers rose an average 1 point to 80.
